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Learning Objectives:


When you have completed this training program you will be able to define the key concepts associated with Telesales and you will be able to:

  • Identify the main obstacles to effective Telesales.
  • Understand the nature of the process behind successful Telesales..
  • Understand a range of techniques that can be applied in Telesales.
  • Use these techniques to build an effective Telesales process capable of delivering real results.

Explain the benefits of having an effective Telesales process that is implemented and supported by the organization

Designed for:


Our target audience are executives who need to use and/or understand creative ways of solving problems and skills to take decisions to work in an efficient and effective manner in an organization. 

Location:


UAE, KUWAIT, OMAN, SAUDI, QATAR, BAHRAIN

Medium of Instruction:


English 

Duration:


2 Days: 16 hours

Course Content:


Contact Us for Full Course Content

Programme Methodology:


The training method used will be interactive sessions, case studies, role plays, group work in conjunction with multimedia slide presentations and videos where ever necessary.

Before the course:


Each participant has to fill in a pre training need form to ascertain their expectations that can be catered to by the facilitator.

At the end of the course:


Each participant has to submit a Post Training Action plan for implementation and to ascertain the ROI by the company, if nominated or a personal reference if it’s a voluntary nomination.

Participant Feedback’s:


Training materials are available everywhere, books cover every subject you can imagine in all aspects of life are a step away in the libraries. But what make the training or a trainer unique is how he delivers, the knowledge to effect and inspire trainees that’s what I believe Solomon delivers.
Mohammed Balkhsal / Region Personnel Manager,, Almarai, KSA (FMCG)
Solomon is good at what he does. Having been in one of his Management Development Programme. I can very well recommend him for what he does, to have it done the best possible way. Thank you Solomon; I enjoyed my time and gained considerable insight in the field of management at the programme.
Roshan Jeyanayagam / IT Manager, SOCAT,Sultanate of Oman (Hospitality)

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