Medium of Instruction: English Duration of the program: 16 hoursThis two-day corporate etiquette training is designed to equip professionals with essential skills to navigate business interactions seamlessly. Participants will learn how to make a great first impression, communicate effectively, follow business protocol, and maintain a professional demeanour in all corporate settings. The course also covers email etiquette, meeting etiquette, workplace etiquette, and networking skills, ensuring participants can conduct themselves professionally across different business environments.
- Understand the importance of business etiquette in a corporate setting.
- Develop strong corporate communication skills, including email, phone, and face-to-face interactions.
- Learn business dining etiquette and social manners for professional settings.
- Master corporate dress codes and professional grooming standards.
- Conduct yourself with confidence and professionalism in meetings and networking events.
- Handle workplace etiquette challenges and conflicts with ease.
- Mid-level managers looking to improve their professional presence.
- Senior executives who want to enhance their corporate image.
- Customer service representatives aiming to provide exceptional service.
- Sales and marketing professionals who engage with clients regularly.
- Administrative staff responsible for maintaining workplace professionalism.
- Any professional seeking to refine their business etiquette skills.
Introduction to Business Etiquette
- Importance of business etiquette in professional success.
- The power of first impressions and body language in corporate settings.
- Professional greetings and introductions – handshakes, addressing colleagues, and cultural considerations.
Corporate Communication Skills
- Email etiquette: Writing professional emails, formatting, and timely responses.
- Telephone etiquette: Proper phone manners, voicemail messages, and handling difficult calls.
- In-person communication: Active listening, polite conversation, and maintaining professionalism.
Meeting Etiquette
- Preparing for business meetings: Agendas, punctuality, and dress codes.
- Proper conduct during meetings: Engaging professionally, avoiding distractions, and participating effectively.
- Following up after meetings: Writing professional minutes and action plans.
Professional Dress Codes & Grooming
- Business casual vs. formal attire: When to dress formally or casually.
- Dressing for different occasions: Client meetings, conferences, and casual Fridays.
- Personal grooming & hygiene: Maintaining a polished and professional appearance.
Business Dining & Social Etiquette
- Business dining etiquette: Table manners, ordering food, and handling difficult situations.
- Hosting and attending business meals: Invitations, seating arrangements, and payment etiquette.
- Social etiquette at corporate events: How to behave at corporate parties, receptions, and networking gatherings.
Networking Skills & Business Relationship Building
- Importance of networking: How business etiquette enhances networking opportunities.
- Effective networking strategies: Introducing yourself, making meaningful connections, and exchanging business cards.
- Follow-up techniques: Maintaining professional relationships after networking events.
Handling Workplace Etiquette Issues & Conflict Resolution
- Common etiquette-related conflicts: Misunderstandings in communication, inappropriate behavior, and workplace disputes.
- Strategies for resolving workplace etiquette issues professionally.
- Role-playing and case studies: Practicing real-life corporate etiquette scenarios.
Final Review & Practical Application
- Review of key concepts covered in the training.
- Interactive exercises & role-playing to apply etiquette principles.
- Q&A session and personalized feedback from trainers.
How you benefit attending this program?
- Boost Confidence: Learn to present yourself professionally in corporate settings.
- Improve Professional Skills: Enhance your corporate communication, dress code, and workplace behavior.
- Expand Networking Opportunities: Build meaningful business relationships with confidence.
- Enhance Personal Branding: Maintain a strong and professional image in the business world.
- Develop Conflict Management Skills: Handle workplace etiquette challenges with professionalism.
How your company benefits by sponsoring you to this program?
- Enhance Corporate Reputation: Employees represent the company professionally, strengthening its brand image.
- Improve Communication Skills: Clearer and more effective workplace interactions, reducing misunderstandings.
- Increase Productivity: Professional workplace behaviour fosters a positive and efficient work environment.
- Strengthen Client & Business Relationships: Good manners help employees build strong connections with clients and partners.
- Reduce Workplace Conflicts: Proper etiquette minimizes disputes and promotes team collaboration.
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
