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Industry solutions

Retail & FMCG

Retail and FMCG organisations depend on commercial capability, frontline execution and consistent people leadership across fast-moving operations. SPS supports workforce transformation from sales capability and supervisor development to performance systems and talent search. The work is configured around channels, locations, roles and commercial priorities so development and advisory activity stay connected to everyday execution.

Industry workforce priorities

The workforce priorities shaping Retail & FMCG.

  1. 01

    Strengthen sales and customer capability

  2. 02

    Develop frontline supervisors and managers

  3. 03

    Improve performance consistency across locations

  4. 04

    Build pipelines for commercial and operational roles

Workforce challenges

Where sector pressure becomes a people priority.

01

Variable execution across stores, territories or channels

02

Frontline turnover and rapid manager transitions

03

Sales capability not consistently reinforced by managers

04

Pressure to build new commercial and digital capability

Workforce alignment

See where industry needs connect across the organisation.

Creating consistent customer and operational performance across distributed, fast-moving frontline teams.

Workforce transformation pillars

  • Workforce Capability
  • Workforce Performance
  • Workforce Acquisition

Primary buyer

Business Head

Other relevant buyers

  • CHRO
  • L&D
  • HR
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Move Retail & FMCG workforce priorities forward.

Creating consistent customer and operational performance across distributed, fast-moving frontline teams.